Who sells and to whom
The sale is concluded between you and the seller. The service passes the order on to the seller and is not a party to the sale. The seller’s name is shown when you place the order, in the order confirmation and on the order’s page.
Pickup and payment at the stall
A preorder is binding. You collect the products from the seller’s stall on the day and at the time shown in the order, and pay the seller for them at pickup with a payment method stated by the seller. In that case nothing is paid online.
You identify the order at the stall with the pickup code. The code does not give access to the order’s details.
An order paid online
If the seller takes payment online, you go on to pay immediately after sending the order. The products are reserved for you while you pay, and the time the reservation ends is shown on the order’s page. The order is confirmed once the payment has succeeded.
If the order is not paid while the reservation lasts, it expires and the reserved products are released to others. If an order paid online is cancelled, the payment is refunded to the same payment method.
Delivery by post
Some sellers send orders by post. Delivery can be chosen when the seller sends all the products in the order. The delivery fee is shown before you order, and an order delivered by post is always paid online.
The seller hands the shipment over to the carrier no later than the day shown in the order. The carrier delivers it to the pickup point you chose or to the address you gave, and notifies you of its arrival at the phone number you gave. Once the order has been sent, its tracking details are shown on the order’s page.
Cancelling an order
You can cancel the order yourself on the order’s page until preordering closes. The deadline is shown when you place the order and on the order’s page. You can cancel an order that is waiting for payment at any time.
Right of withdrawal
A consumer has a statutory right of withdrawal in purchases made online. It does not apply to all products: exceptions include, for example, foods that spoil quickly.
A withdrawal notice is made on each order’s own page, also after the cancellation deadline. You get a confirmation of the notice, and the seller handles it.
Contact
In matters concerning the products, the order and complaints, contact the seller. The seller’s contact details are on the seller’s page. You can get to your own orders from My orders.